Privacy Policy

Effective Date: July 23, 2026

At MicroReplay ("MicroReplay," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through www.microreplay.com, how we use and protect it, and the choices available to you. It applies only to information collected through our website, not to information collected through any other channel.

1. Information We Collect

Information you give us

We collect information you provide directly — for example, when you contact us, request a quote, place an order, create an account, sign up to receive updates, or otherwise communicate with us. Depending on what you're doing, this may include your name, business or organization, job title, email address, mailing or shipping address, phone number, and payment or billing details. You're welcome to browse our website without providing any of this information.

Information we collect automatically

When you visit us, our systems and third-party tools may automatically record certain technical information — such as your IP address, browser and device type, the pages you view, and the dates and times of your visits. We collect this through cookies and similar technologies (see "Cookies and Similar Technologies" below).

Information about others you provide

If you give us information about someone else — for example, a shipping contact or a colleague at your organization — we use it only to carry out the purpose for which you provided it.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries, quotes, and customer-service requests
Process and fulfill your orders and manage your account
Operate, maintain, and improve our website and services
Communicate with you about your orders, our products and services, and — where you've asked to hear from us — news, offers, and updates
Understand how visitors use our site so we can make it more useful
Protect our business, enforce our policies, and comply with legal obligations

If you've chosen to receive marketing emails from us, we may send you periodic messages. You can opt out at any time (see "Your Choices and Rights" below), and opting out of marketing does not affect transactional messages such as order confirmations.

3. Text Messaging (SMS)

If you provide your mobile phone number and opt in, you agree to receive text messages from MicroReplay and its internal sales employees only. Depending on the program you sign up for, these may include order and service updates, appointment or delivery notifications, and, where you've specifically agreed, promotional messages. Your consent to receive text messages is not a condition of purchasing any product or service.

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.

Message frequency: Message frequency varies.
Rates: Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.
Opt-out: Reply STOP to any message at any time to cancel. After you do, we'll send one confirmation and then stop texting that number.
Help: Reply HELP, or contact us at (978) 651-1689 or info@microreplay.com.

4. Cookies and Similar Technologies

Cookies are small text files that a website places on your device to help it recognize your browser and remember information about your visit. We use them to keep our site working properly, to understand how the site is used, and to help us improve it. We also work with third-party service providers who use cookies on our behalf; these providers are permitted to use the information only to perform services for us, including:

Google Analytics & Google Tag Manager: Collect anonymized data about site traffic and usage patterns. You can opt out via the Google Analytics Opt-out Browser Add-on.
HubSpot: Powers our CRM and certain embedded forms. HubSpot may set cookies when you interact with HubSpot-powered links or forms on our site.

You can control cookies through your browser settings, including choosing to be notified when a cookie is set or refusing cookies altogether. If you disable cookies, some parts of our site may not work as intended.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

Service providers. We share information with vendors and partners who help us run our business — for example, website hosting, payment processing, shipping, and analytics — but only as needed to perform their services and under obligations to keep it confidential.
Legal and safety reasons. We may disclose information when we believe in good faith that doing so is necessary to comply with the law or a legal request, enforce our agreements and policies, or protect the rights, property, or safety of MicroReplay, our customers, or others.

We may share aggregated or de-identified information, which does not identify you personally, for any purpose.

6. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect your personal information, and we limit access to those who need it to do their jobs. When you submit sensitive information such as payment details, it is transmitted using encryption. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep personal information for as long as needed to provide our services, maintain business and transaction records, resolve disputes, and comply with our legal obligations, after which we delete or de-identify it.

8. Your Choices and Rights

Marketing

To stop receiving marketing emails, use the unsubscribe link in any such message or contact us using the details below. Because messages are sometimes prepared in advance, you may receive one or two after you opt out.

Your account information

If you have an account, you can review and update your information by signing in or by contacting us. We may retain certain transaction records even after you ask us to delete information, as needed for our records and legal obligations.

Privacy rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to limit certain uses of it. To make a request, contact us using the information below; we will respond as required by applicable law.

9. Children's Privacy

Our website is intended for businesses, schools, and other organizations and the adults who work with them. It is not directed to children, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us information through our site, please contact us and we will delete it.

Where MicroReplay repairs, refurbishes, or otherwise handles devices or data on behalf of a school or district, our handling of any student or district information is governed by our service agreement with that customer and by applicable education-privacy laws, rather than by this website Privacy Policy.

10. Third-Party Links

Our website may link to sites we don't operate. We aren't responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version here and update the effective date above. Changes apply to information collected after the date they're posted.