6A Dunham Road
Billerica, MA 01821
978-262-1340

Returns and Refunds

7 Day Money Back Guarantee

Most of the laptops we sell are covered by our 7 Day Money Back Guarantee. This guarantee allows you to return a covered laptop within the first seven days after receipt, without being subject to the normal 20 percent restocking fee (see below). All other conditions for returns and refunds apply and shipping and handling are not refundable. To take advantage of the money back guarantee, you must contact us for an RMA number within 7 calandar days of the delivery of your laptop and follow the procedures outlined below. Returned laptops must be returned in their original condition, with all accessories, disks and batteries.

Returns for Refund

Items in working condition may be returned for a refund up to 14 days after shipment. Returned items are subject to a 20 percent handling and restocking fee. Unfortunately, shipping and handling charged on the original order are not refundable.

Returns for Repair or Replacement

Many items we sell have a manufacturer's warranty or have some time remaining on the manufacuter's warranty. If a manufacturer's warranty applies, this fact will be clearly disclosed in the item description. If there is a manufacturer's warranty in effect, you should follow the procedures laid out by the manufactuer to obtain warranty service.

If there is no manufactuer's warranty or the manufactuer's warranty is shorter than 90 days, then our 90 Day Limited Warranty will apply. In this case, you should follow the policies here and in our warranty statement (available on our website or on request) to obatin warranty service.

RMA Required

To ensure speedy processing and accurate tracking, all returns must be authorized in advance and have an RMA number in order to be accepted. Returns must be sent to us freight pre-paid and insured. We cannot pay inbound shipping on returns. You must contact us for an RMA number and shipping instructions BEFORE you ship your product back to us.

LCD Dead-Pixel Policy

We sell products which feature Liquid Crystal Display (LCD) screens. LCD screens contain many hundreds of thousands and even millions of individual "picture elements" (a.k.a "pixels") which are turned on and off to generate the display. In regards to non-working or dead display pixels, we follow the policy of the major device manufacturers and the screen makers themselves. There must be a minimum of 8 (eight) dead pixels on a screen for it to be considered defective and eligible for return or replacement. Given the large number of pixels on these screens, it is very possible that even new screens will have a dead pixel or two.

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