6A Dunham Road
Billerica, MA 01821
978-262-1340

Accidental Damage Coverage

Accidental Screen Breakage Coverage

If you have purchased a screen replacement which includes our optional Accidental Screen Breakage Coverage (ASBC), this section applies to your order. Screen replacements which have ASBC are so marked on the invoice. This coverage is not automatically included on all orders.

For the purposes of this coverage, the term “screen” means only the Liquid Crystal Display (LCD) part itself, not case parts, hinges, inverters, cables or other parts found in the display module of the laptop. If you accidentally break, crack, drop or otherwise damage the laptop LCD during the first year after the initial replacement, we will replace it free. Parts other than the LCD itself will be repaired/replaced only with your consent and at our then applicable shop rates for parts and labor. Intentional damage is not included in this program.

This coverage includes one free replacement only during the first year after the initial replacement. After the first free replacement, the coverage under this program comes to an end.

If you need a replacement under this program, you must contact us first to obtain an RMA number. You must ship the laptop back to us pre-paid, in appropriate packaging. We will perform the free replacement, and return the laptop to you. Return shipping will be via ground service at our expense. If you would like to upgrade to a faster shipping method, we can do so for an additional fee.

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